Director, CX Data and Customer Analytics

The Director, CX Data and Customer Analytics leads the analytics strategy for the Customer Organization, translating business priorities into scalable analytics, reporting, and data products that drive customer experience improvements and business growth. This hands-on leadership role partners with CX executives and cross-functional data teams to build governed semantic models, optimize reporting, and leverage AI and data science for predictive insights. The position focuses on influencing strategic decisions, improving operational efficiency, and enhancing customer retention through data-driven decision-making.