Director, CX Insights & Analytics
Crunchyroll, LLC(1 day ago)
About this role
The role involves leading Crunchyroll's global customer experience insights and analytics strategy, transforming data into actionable intelligence to inform various organizational strategies. It requires overseeing teams, establishing measurement frameworks, and integrating qualitative and quantitative data to enhance customer experience.
Required Skills
- SQL
- Tableau
- Analytics
- Forecasting
- Customer Insights
- KPI
- Data Visualization
- Statistical Analysis
- Research
- Storytelling
About Crunchyroll, LLC
crunchyroll.comCrunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.
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