DIRECTOR DE EXPERIENCIA AL CLIENTE

The Director of Customer Experience at Tigo leads the strategy to ensure a consistent, simple, and differentiated customer journey across all channels, impacting customer loyalty, revenue growth, and operational efficiency. This role involves managing regional customer experience programs, leading KPI management, and overseeing budgets, with a focus on innovation and regional service delivery. The position is strategic, leadership-oriented, and customer-centric, supporting the company's mission of connecting people and communities.