Director - Digital Content and Customer Experience

A Director of Digital Content and Customer Experience leads the omnichannel content strategy for healthcare professionals, patients, and caregivers within the Digital Human Health division. This senior role bridges scientific information with modern digital experiences, overseeing the end-to-end content lifecycle from ideation to activation while ensuring strict regulatory compliance. The leader drives content innovation, manages cross-functional teams, and optimizes digital channel performance through data analytics and advanced MarTech stacks.