Director - Digital Customer Experience

Director-level role to lead the technical evolution of Oshkosh’s customer touchpoints, owning strategy, architecture, and execution for global E-Commerce, CRM, and AI-driven customer experiences. The position drives transformation from reactive service to predictive, personalized customer interactions and ensures a seamless omnichannel experience across desktop and field mobile applications. The role partners with cross-functional leaders to define data, integration, and platform roadmaps that support aftermarket sales, IoT-connected job sites, and headless commerce.