Director, Digital Platforms & Patient Services Operations

The Director, Digital Platforms & Patient Services Operations leads technology ownership and operational excellence for both the omnichannel marketing ecosystem and the end‑to‑end patient support experience. This senior leader is responsible for the health, governance, vendor management, and performance of MarTech platforms (Salesforce Marketing Cloud, Google Analytics, Brand CMS) and the Patient Services CRM (Salesforce Life Sciences/Health Cloud), ensuring reliable, compliant, and high‑performing tools for marketing and patient services teams.