Director, Enterprise Service Management

Acrisure Innovation(29 days ago)

Grand Rapids, MIOnsiteFull TimeDirector$171,664 - $229,391 (estimated)Information Technology

About this role

Acrisure is hiring a Director of Enterprise Service Management to lead the enterprise service management function and drive alignment between service frameworks and business objectives across shared services. The role focuses on advancing technology enablement, governance, and organizational capability to improve operational efficiency and customer experience across IT, HR, Finance, and Legal domains.

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Required Skills

ITSM
ServiceNow
Incident Management
Change Management
Automation
Self-Service
Governance
Vendor Management
Budgeting
Stakeholder Engagement

+3 more

Qualifications

Bachelor’s Degree in Business Management, Information Systems, or Computer Science
ITIL Expert
ITIL v4 Managing Professional
ITIL Continual Improvement
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Service Strategy
Six Sigma
LEAN

About Acrisure Innovation

acrisure.com

Acrisure is a global insurance broker and business-solutions firm that connects entrepreneurs and organizations with insurance, risk-management, and advisory services. It provides property & casualty, specialty, employee-benefit, and program solutions through a large network of partner agencies and technology platforms. Acrisure emphasizes tech-enabled distribution, data-driven risk analytics, and customized programs to help clients protect assets and scale their businesses. The firm blends brokerage expertise with fintech tools to streamline coverage, claims, and business operations.

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