Director, Experience Design
EMIS Insights(5 months ago)
About this role
The Head of Experience Design at FWD Group leads the design and customer journeys of the Omne by FWD app, focusing on creating innovative and engaging user experiences that drive customer activation and enhance business growth. This role entails collaboration across various teams to establish a customer-centric approach and develop unified design strategies for a seamless insurance experience.
Required Skills
- User-Centric Design
- Customer Experience
- Design Strategy
- Team Leadership
Qualifications
- University Degree in Design
- 15+ Years Experience
- 10+ Years in Senior Management Role
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