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Director, Forward Deployed Engineer at Talkdesk - ApplyBlast

Director, Forward Deployed Engineer

Talkdesk

6 months ago

3.2 on Glassdoor

Seattle

Onsite

Full Time

Director

0 applicants

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About this role

The Director of Forward Deployed Engineering leads a team to build and scale a platform that accelerates Customer Experience Automation (CXA) and Agentic AI deployments for enterprise customers. The role involves defining platform strategy, ensuring operational excellence, and bridging cross-functional teams to deliver scalable AI solutions.

Skills

Qualifications

Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related technical fieldMinimum of 9–12 years of experience in software engineering or professional servicesDeep understanding of Agentic AI ArchitectureStrong architectural knowledge of systems integration (APIs, webhooks, message queues)Proven track record of delivering high-stakes technical projects in complex enterprise environments

About Talkdesk

talkdesk.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.