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Director, Fraud Queue Leader at Capital One - ApplyBlast

Director, Fraud Queue Leader

Capital One

4 months ago

3.6 on Glassdoor

McLean, VA

Onsite

Full Time

Director

0 applicants

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About this role

The Director, Fraud Queue Leader oversees investigative operations for the Anti-Money Laundering (AML) group, ensuring operational excellence and risk-based decisioning in financial crime detection. This role involves managing high-volume alert queues, leading team development, and defining strategies to optimize throughput while maintaining strict compliance with regulatory requirements like the Bank Secrecy Act. The position requires strategic partnership with cross-functional stakeholders to align investigative methodologies with evolving fraud typologies and organizational risk appetite.

Responsibilities

Direct and oversee end-to-end AML-fraud investigation operations and case management lifecycles
Optimize investigative queues to improve throughput and minimize backlogs through scalable processes
Develop and champion control environments to ensure audit readiness and regulatory compliance
Lead and mentor investigative team managers to foster expertise in complex fraud typologies
Leverage advanced data analytics to identify emerging financial crime risks and operational inefficiencies