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Director, Global IT Support at AeroVironment - ApplyBlast

Director, Global IT Support

AeroVironment

2 months ago

3.5 on Glassdoor

Arlington, Virginia, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Director, Global IT Support is a senior technology leader responsible for overseeing enterprise-wide end‑user support for roughly 5,000 employees across multiple locations. Reporting to the VP of IT, the role leads strategy, operations, and continuous improvement of the global service desk, endpoint support, collaboration tools, identity management, and onboarding/offboarding processes.

Responsibilities

Define and execute enterprise internal support strategy
Lead and scale globally distributed service desk and support teams
Oversee daily operations of the enterprise IT service desk

Skills

Qualifications

Bachelor’s degree in Computer Science or related fieldITIL v4 certificationHDI certification

About AeroVironment

avinc.com

Headquarters

Arlington, Virginia, United States

Company Size

1001-5000 employees

Founded

1971

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AV is a leading manufacturer of Unmanned Aircraft Systems, Unmanned Aerial Vehicles, Loitering Munition Systems, Unmanned Ground Vehicles used for surveillance and reconnaissance by the United States Military, U.S. allies and Commercial Industries. AV also manufactures High-Altitude Pseudo-Satellites.