Director - Global Service Desk
O'Reilly Auto Parts(5 days ago)
About this role
The Director of Global Service Desk is responsible for leading the centralized IT support functions worldwide, focusing on providing a seamless end-user experience across multiple retail and corporate locations. The role involves managing a 24/7 service operation, developing support strategies, and ensuring efficient incident resolution and ticket management.
Required Skills
- Service Desk Management
- Customer Service
- Team Leadership
- Incident Management
- Data Analysis
- Operational Triage
- Support Workflow
- Team Management
- IT Support
- Retail Knowledge
About O'Reilly Auto Parts
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