Director, Loyalty and Retention Strategy

Caruso

2 days ago

2.6 on Glassdoor

Onsite

Full Time

Director

0 applicants

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About this role

The Director of Loyalty and Retention Strategy leads the strategy and performance of Caruso's loyalty ecosystem while driving retention and CRM strategy across the portfolio. This role focuses on creating long-term loyalty vision, translating data and technology into roadmaps, and aligning cross-functional teams to enhance guest engagement and lifetime value.

Skills

Qualifications

5+ years leading loyalty strategy7+ years CRM and retention strategy experienceHands-on experience with CRM platformsExperience with Salesforce Marketing CloudExperience with Data Cloud

About Caruso

caruso.com

Caruso is a Los Angeles–based real estate development, design, and operating company founded by Rick Caruso that creates, owns, and manages high‑end mixed‑use destinations, retail centers, residences, and hospitality properties. Known for projects like The Grove, Americana at Brand, and Palisades Village, the firm focuses on experiential design, curated retail and dining, public art, and landscaped public spaces that draw local communities and visitors. Caruso handles projects from planning and development through leasing and property management, emphasizing craftsmanship, placemaking, and long‑term ownership.