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Director, Member Success at NationSwell - ApplyBlast

Director, Member Success

NationSwell

25 days ago

4.1 on Glassdoor

Remote

Full Time

Director

18 applicants

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About this role

The Director, Member Success leads the Member Success department within a Civic & Social Organization, focusing on customer service functions. This full-time, remote role is based in the United States and requires director-level experience. The position is dedicated to overseeing member success initiatives and ensuring high-quality customer service delivery.

Responsibilities

Lead and scale member success operations for a civic organization
Develop strategic initiatives to enhance member engagement and retention
Manage cross-functional teams to deliver exceptional member experiences

Skills

About NationSwell

nationswell.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2013

View Profile

NationSwell is a full-service, invitation-only membership community and advisory for senior impact leaders across corporations, foundations, nonprofits, investment firms, and civic organizations. It offers curated community and connections, an award-winning Studio that transforms complex ideas into stories and strategies, and active Collaboratives that drive collective impact on issues like childcare, workforce innovation, and economic mobility. NationSwell helps purpose-driven leaders accelerate their social impact through peer learning, thought leadership, and strategic partnerships.