Director, Membership Development & Groups

The Director, Membership Development & Groups leads the teams responsible for managing season ticket members and growing the group ticket business for the Cleveland Sirens WNBA franchise. This role owns the Membership Service and Group Sales teams, focusing on member satisfaction, renewal rates, and group revenue as the team builds toward the inaugural 2028 season. The position involves building service models, developing group sales programs, and leading retention campaigns to convert first-time guests into future members.