Director of AI Data Intelligence - CX
The Hartford(1 month ago)
About this role
The Director of AI Data Intelligence for Customer (CX) at The Hartford will lead the design and delivery of next-generation customer intelligence platforms that unify identity, behavior, and interaction data. This role focuses on leveraging Generative AI, advanced data engineering, and modern analytics to enable real-time insights, predictive decision-making, and personalized customer experiences. The leader will partner across the enterprise to translate AI-driven insights into strategic outcomes and operational improvements.
Required Skills
- Generative AI
- Data Engineering
- Knowledge Graphs
- RAG
- Vector Databases
- Cloud Platforms
- Prompt Engineering
- SQL
- Python
- Leadership
+4 more
Qualifications
- Bachelor’s Degree in Computer Science or Data Science
- Master’s Degree or MBA (Preferred)
About The Hartford
thehartford.comGet business, home and car insurance from The Hartford. Choose from a broad selection of business insurance coverages and design the right solution for your company. The Hartford offers AARP members great ways to save on car and home insurance, so get an insurance quote online today & start saving.
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