Director Of Customer Experience & Order-to-Cash
Amgen(1 month ago)
About this role
The Director of Global Customer Experience & Order-to-Cash (GCX-OTC) for Amgen India will lead the site’s customer experience and service delivery strategy, driving market impact through customer-centric and data-driven initiatives. This role oversees customer service, customer experience, and digital support teams, and ensures alignment with global OTC standards and clinical supply requirements. The leader will embed customer insights into the business, scale digital support, and represent Amgen values while fostering a high-performing, compliant organization.
Required Skills
- Customer Experience
- Order-to-Cash
- Digital Enablement
- Analytics Strategy
- SAP
- Celonis
- UIPath
- Salesforce
- IRT
- CTMS
+10 more
Qualifications
- Doctorate Degree
- Master's Degree
- 18+ Years Experience
- 4 Years Managerial Experience
About Amgen
amgen.comAmgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.
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