Director of Customer Experience - Photos

Mixtiles(1 year ago)

HybridFull TimeDirector$141,005 - $186,673 (estimated)Customer Experience

About this role

Mixtiles is a profitable home‑decor brand reinventing how homes feel through photo products and related smart home offerings. This role leads the customer experience function and positions support as a strategic product that shapes the brand’s interactions. The person in this role will translate customer insight into long‑term strategy and influence product and marketing decisions at a company scaling globally.

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Required Skills

Customer Experience
Product Thinking
Data Analysis
Policy Design
Messaging
UX Design
Training Programs
Team Leadership
Operations
Automation

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About Mixtiles

mixtiles.com

Mixtiles is a consumer home-decor company that turns smartphone photos into easy-to-hang, repositionable wall tiles so people can quickly create gallery-style displays without nails or tools. Customers order via a mobile-first app or website and receive lightweight, foam-backed photo tiles that stick to walls and can be moved or reused without damage. The company emphasizes simple design, accessible pricing, and fast fulfillment, positioning its products as casual home decor and gift options.

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