Director of Customer Service

Veolia North America

1 month ago

Teaneck, NJ

Onsite

Full Time

Senior

0 applicants

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About this role

The Director, Customer Operations at Veolia leads the customer service, billing, payments, and collections activities within the regulated utility division. The role involves managing and improving customer experience, staff performance, regulatory compliance, and operational efficiencies to ensure high-quality service delivery.

Skills

Qualifications

B.S. degree in business or related field10+ years’ experience leading service operations10+ years experience in a leadership role managing employees

About Veolia North America

veolianorthamerica.com

Veolia North America partners with organizations across the US and Canada to address environmental and sustainability challenges in water, waste and energy. It designs, builds, operates and maintains municipal and industrial infrastructure—providing water and wastewater treatment, waste collection and recycling, hazardous-waste management, energy services and waste-to-energy solutions. The company emphasizes circular-economy approaches, decarbonization, resource efficiency and digital technologies to optimize operations, reduce costs and meet regulatory and ESG goals. Veolia serves municipalities, commercial and industrial clients through consulting, project development, long-term contracts and integrated lifecycle services drawing on global expertise.