Director of Customer Support Operations

Imprint(9 days ago)

HybridFull TimeManager$180,000 - $240,000Compliance and Ops

About this role

Imprint is seeking a Director of Customer Support Operations to lead the performance and management of its customer support function, including overseeing a BPO partnership. The role involves translating strategic objectives into operational practices to ensure reliable and efficient support as the company scales. The focus is on improving support quality, capacity planning, vendor management, and cross-functional collaboration.

View Original Listing

Required Skills

Customer Support
Vendor Management
Operations Management
Capacity Planning
Performance Measurement
Quality Assurance
Forecasting
Stakeholder Management
Data Analysis
Fintech

About Imprint

www.imprint.co

Imprint is a financial technology company that specializes in modern co-branded credit card solutions tailored for businesses. Their products are designed to seamlessly integrate with various brands, offering powerful and customizable features that adapt to specific business needs. Imprint focuses on enhancing customer engagement and loyalty through innovative card programs that simplify the payment process. By leveraging advanced technology, they empower organizations to take control of their credit card offerings with ease.

View more jobs at Imprint →