Director of Delivery

WPP(7 days ago)

HybridFull TimeDirector$185,531 - $244,957 (estimated)Technology Operations

About this role

The Director Service Delivery at WPP is a senior technology leader responsible for ensuring efficient, high-quality delivery of global technology support services. The role oversees service desk and service assurance functions, maintains a strong customer/employee experience, and supports a major multi-year technology transformation. It works across the business to align service delivery with strategic objectives and enable adoption of modern digital platforms.

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Required Skills

IT Service Management
Incident Management
Service Desk
Service Management
Vendor Management
Stakeholder Engagement
Leadership
Strategic Thinking
Data Analytics
Performance Measurement

+4 more

Qualifications

ITIL Certification

About WPP

wpp.com

WPP is a British multinational advertising and communications holding company headquartered in London. It provides advertising, media investment management, public relations, branding, digital, data & analytics, e‑commerce and technology services to clients worldwide. WPP comprises a portfolio of agencies and networks — including Ogilvy, Wunderman Thompson, Grey and GroupM — delivering creative, media-buying and marketing solutions. Clients rely on WPP for global scale and integrated, data‑driven capabilities to drive brand growth and performance.