Director of Engineering, Customer Experience

Redpin

3 days ago

3.0 on Glassdoor

India

Hybrid

Full Time

Director

0 applicants

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About this role

Director of Engineering, Customer Experience leads the engineering organization for consumer-facing and B2B payments products, focusing on delivering fast, reliable, and delightful user experiences. This role spans India (Mumbai and Hyderabad) and the UK in a hybrid setup, with a 40+ person team and a mission to become the embedded finance solution for high-value international transactions. The focus is on building a culture of technical excellence and customer-centricity to support global growth and regulatory compliance.

Skills

About Redpin

redpincompany.com

Redpin is a location‑intelligence company that provides indoor positioning, wayfinding, and proximity‑marketing solutions for retailers, malls, airports, and large venues. It combines sensor fusion (Wi‑Fi, BLE beacons, and device signals) with machine learning to deliver real‑time visitor tracking, footfall analytics, personalized notifications, and operational reporting via SDKs and APIs. Redpin supports hardware‑agnostic deployments and integrations with POS and CRM systems so customers can optimize layouts, increase conversions, and improve guest experiences. The company emphasizes data privacy and compliance while turning location data into actionable business insights.

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