Director of Front Office
Transwestern(1 month ago)
About this role
The Director of Front Office leads the front desk team at Hotel Granduca Houston, overseeing guest experience and operational execution for a luxury hospitality property. Reporting to the Director of Operations, the role ensures adherence to Forbes and LQA service standards while optimizing processes and mentoring a high-performing team. The position requires a visible on-floor presence and close collaboration with valet, housekeeping, engineering, food & beverage and sales to deliver seamless guest journeys.
Required Skills
- Guest Engagement
- Team Leadership
- Service Standards
- PMS
- Microsoft Office
- Training
- Conflict Resolution
- Operational Excellence
- Mentoring
- Guest Analytics
Qualifications
- High School Diploma
- Degree in Hospitality (preferred)
- Degree in Business Administration (preferred)
About Transwestern
transwestern.comTranswestern is a commercial real estate company that provides services in real estate development, agency leasing, commercial property management, capital investment, market reports, and more. We have many properties for lease from retail, healthcare, industrial and office space for rent.
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