Director of IT Support and Reliability

Ocado Group

2 days ago

3.1 on Glassdoor

Sofia, Bulgaria

Hybrid

Full Time

Senior

0 applicants

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About this role

Ocado Intelligent Automation is seeking a strategic Director of Support to lead and scale operations in supporting complex software and automation systems, including robotics and industrial IoT. The role involves developing support processes, implementing automation tools, and fostering cross-functional collaboration.

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About Ocado Group

ocadogroup.com

Ocado Group is a global technology business that builds and supplies proprietary software, robotics and automation systems to transform ecommerce, fulfilment and logistics for online grocery and distribution. Its Ocado Smart Platform (OSP) combines automated warehouses, fleet routing, AI and computer vision with order management and fulfillment orchestration to power customer fulfilment centres and omnichannel retail. Ocado licences its integrated hardware‑and‑software solution and partners with retailers worldwide to scale online grocery operations, improve efficiency and enhance the customer proposition. The company focuses on engineering‑led innovation rather than traditional retailing, commercialising its technology across multiple markets.