Director of Managed Services

EOS (1 month ago)

Menlo Park, CAOnsiteFull TimeDirector$160,000 - $186,000Managed Services

About this role

The Director of Managed Services leads a global audiovisual managed services organization focused on delivering operational excellence, client satisfaction, and business growth across collaboration, event, and studio environments. Reporting to the VP of Managed Services, the role collaborates with executive leadership to define strategy, governance, and service standards. It oversees cross-functional teams including software, infrastructure, AV technicians, and support staff to ensure scalable, compliant global delivery.

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Required Skills

Leadership
Team Management
Service Delivery
Client Relations
Contract Management
P&L Management
Strategic Planning
Budgeting
KPI Reporting
Process Improvement

+17 more

Qualifications

ITIL v4
Six Sigma Certification
Lean Certification

About EOS

eosits.com

EOS IT Solutions is a family-run global technology and logistics company that designs, deploys and supports connected workspaces and collaboration solutions for large enterprise customers. They deliver business IT services — including managed services, unified communications, cloud and network deployments — combined with logistics expertise to ensure global rollouts run smoothly. EOS positions itself as a partner to the world’s largest industry leaders, focusing on secure, scalable workplace technology and end-to-end project delivery.