Director of Operational Transformation

Bottomline(1 month ago)

HybridFull TimeDirector$152,415 - $202,100 (estimated)Network and Payment Operations

About this role

The Director of Operational Transformation for Paymode leads cross-functional efforts to drive continuous improvement, operational efficiency, and strategic initiatives across payment operations. Reporting to the SVP of Network and Payment Operations, the role aligns Product, Implementation, and Vendor Success teams, tracks OKRs and operational KPIs, and focuses on improving client satisfaction and business results. The director will influence organizational change, support enterprise Lean programs, and ensure sustainable process improvements.

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Required Skills

Escalation Monitoring
Operational Excellence
Project Leadership
Lean Principles
Training Enablement
Continuous Improvement
Customer Experience
Compliance Management
Change Management
Data Analysis

+4 more

Qualifications

Bachelor's Degree in Business or Operations Management
Master's Degree Preferred

About Bottomline

bottomline.com

Bottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.