Director of Operational Transformation
Bottomline(1 month ago)
About this role
The Director of Operational Transformation for Paymode leads cross-functional efforts to drive continuous improvement, operational efficiency, and strategic initiatives across payment operations. Reporting to the SVP of Network and Payment Operations, the role aligns Product, Implementation, and Vendor Success teams, tracks OKRs and operational KPIs, and focuses on improving client satisfaction and business results. The director will influence organizational change, support enterprise Lean programs, and ensure sustainable process improvements.
Required Skills
- Escalation Monitoring
- Operational Excellence
- Project Leadership
- Lean Principles
- Training Enablement
- Continuous Improvement
- Customer Experience
- Compliance Management
- Change Management
- Data Analysis
+4 more
Qualifications
- Bachelor's Degree in Business or Operations Management
- Master's Degree Preferred
About Bottomline
bottomline.comBottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.
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