Director of Operations

Two95 International Inc.(4 years ago)

El Paso, TXOnsiteFull TimeDirector$123,994 - $166,878 (estimated)Operations

About this role

Director of Operations based in the El Paso, TX area overseeing a large healthcare contact center supporting client programs with approximately 600–700 agents. The role is a full-time leadership position managing multiple operations managers and interfacing with client and internal stakeholders to ensure program performance.

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Required Skills

KPI Management
Strategic Planning
Call Center Management
Cross-Functional Leadership
Process Improvement
Root Cause Analysis
Training
Workforce Management
Quality Assurance
Forecasting

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About Two95 International Inc.

two95intl.com

Two95 International, a leader in IT solutions with over 15 years of industry experience, specializes in Generative AI, Digital Transformation, Edge Computing, and Cybersecurity. The company offers tailored solutions through flexible models, leveraging a highly skilled team of analysts, architects, and software engineers to drive innovation. With a presence in the US and India, Two95 International provides 24/7 managed services, ensuring seamless integration and support for various digital transformation initiatives. Their commitment to excellence is reflected in their strong adherence to best practices and a client-centric approach.