Director of Payments Operations

Owner(1 month ago)

RemoteFull TimeDirector$165,000 - $210,000Payments

About this role

The Director of Payment Operations at Owner.com will lead the design and scaling of payment operations that support tens of millions of online restaurant orders and future international expansion. The role focuses on ensuring accuracy, compliance, and reliability across all payment flows while building the operational infrastructure for new markets and channels. This leader will create processes, controls, and reporting to manage performance and risk, and will eventually build and manage a high-performing payments operations team. The position reports to the GM of Payments and works closely with Product, Engineering, Support, Finance, and Compliance.

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Required Skills

Payment Operations
Process Design
Risk Management
Transaction Monitoring
Chargeback Management
Reconciliation Oversight
Settlement Management
Regulatory Compliance
Fraud Management
Data Analysis

+10 more

About Owner

owner.com

Owner (Owner.com) is an all‑in‑one online ordering and restaurant marketing platform that gives independent restaurants access to the same tools major national brands use to drive sales. It offers branded online ordering and a mobile app with built‑in rewards and loyalty to boost repeat visits. The platform includes marketing automation, promotions, integrations (POS/delivery partners), and analytics to streamline operations and increase average order value. Restaurants use Owner to regain control of orders, reduce fees, and grow revenue through direct digital channels.