Director of Release Manager

Talkdesk

1 month ago

3.2 on Glassdoor

Porto, Portugal

Onsite

Full Time

Director

3 applicants

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About this role

The Director of Release Management at Talkdesk is a senior leader responsible for shaping and scaling release processes across the company’s SaaS product portfolio. This role focuses on ensuring reliable, timely software delivery and operational excellence while leading a team of release managers. The position partners with Product, Engineering, and Operations to improve deployment efficiency and platform reliability.

Skills

Qualifications

Bachelor's Degree in Computer ScienceMaster's Degree PreferredSAFe CertificationAWS DevOps Engineer CertificationITIL Certification

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.