Hospital for Special Surgery

Director of Service Excellence

Hospital for Special Surgery(5 days ago)

New York, NYOnsiteFull TimeSenior$169,000 - $257,875Information Technology
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About this role

The Director of Service Excellence at HSS is responsible for driving service delivery, operational rigor, and cross-functional coordination across the IT organization. The role involves strategic planning, managing digital operations initiatives, and leading a high-performing team dedicated to enhancing end-user experience and operational accountability.

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Required Skills

  • Epic
  • Service Management
  • Performance Metrics
  • Executive Communication
  • Operational Readiness
  • Cybersecurity
  • Risk Management
  • Cross-Functional Management
  • Population Health
  • Patient Engagement
Hospital for Special Surgery

About Hospital for Special Surgery

hss.edu

HSS is the #1 hospital in the U.S. for orthopedics, ranked #3 in the U.S. for rheumatology, and is the best pediatric orthopedic hospital in NY, CT and NJ. HSS has locations in NY, NJ, CT, and FL.

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