Director of Support

Beyond Finance(1 month ago)

Chicago, ILOnsiteFull TimeDirector$150,000 - $190,000IT & Support

About this role

The Director of Support leads Service Desk, IT, and Product support teams and is responsible for end-to-end support operations strategy, execution, team development, and project delivery. The role is hands-on and focused on minimizing end-user downtime, optimizing production uptime, and scaling IT processes to support organizational growth. This is an in-office leadership position that collaborates across Product, Engineering, Security, and Cloud teams to drive operational excellence and customer satisfaction.

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Required Skills

Service Desk
IT Support
Product Support
Endpoint Support
Access Management
Software Management
Hardware Management
Support Strategy
Team Leadership
Mentorship

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About Beyond Finance

beyondfinance.com

Beyond Finance is a technology-enabled debt relief firm that helps consumers move beyond debt by negotiating with creditors, arranging debt-settlement and consolidation programs, and offering access to debt-relief loans. It combines personalized financial assessments with a data-driven platform and licensed counselors to design affordable repayment plans, reduce balances, and lower interest for clients nationwide. The company provides ongoing account management, credit education, and works with financial partners to streamline enrollment and payouts. Consumers choose Beyond Finance for hands-on negotiation support, transparent fees, and measurable savings.

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