Director of Technical Support

Rubrik Job Board(6 months ago)

HybridFull TimeDirector$186,213 - $245,951 (estimated)Technical Support

About this role

The Director of Technical Support sets the long-term vision and strategy for the technical support organization, driving innovation and alignment with company and customer goals. This people-manager role oversees large-scale support initiatives, architecture, and operational excellence while partnering across the business to deliver measurable outcomes. The director is accountable for organizational health, talent development, and continuous improvement of support services.

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Required Skills

Strategic Vision
Leadership
Innovation
Collaboration
Organizational Development
Operational Excellence
Crisis Management
Automation
KPI Governance
Coaching

+5 more

Qualifications

Bachelor's Degree
Master's Degree
PhD

About Rubrik Job Board

rubrik.com

Rubrik is a cloud‑native data security and management company that helps organizations protect, recover, and manage data across on‑premises, cloud, and SaaS environments. Its platform delivers Zero Trust Data Security—automating backup, immutable snapshots, rapid recovery, ransomware detection and orchestration—to provide resilience against cyberattacks and operational disruptions. Rubrik emphasizes automation, fast recovery, and simple cloud adoption to support enterprise backup, disaster recovery, and data governance at scale.