Director, Operational Resilience

The Director of Operational Resilience serves as a key member of Manulife's global Operational Risk team, establishing and evolving Business Continuity Risk standards and controls. This role provides second-line oversight to evaluate risks, designs assessment tools, and drives the cultural embedding of resilience management across the enterprise. The position involves leading behavioral changes, consolidating risk metrics for senior leadership, and ensuring robust mitigation strategies for business disruptions.