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Director, Operations Support, Quality & Customer Care at RXO - ApplyBlast

Director, Operations Support, Quality & Customer Care

RXO

20 days ago

3.2 on Glassdoor

Remote

Full Time

Director

0 applicants

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About this role

The Director, Operations Support, Quality & Customer Care provides strategic leadership across operational performance, quality, customer experience, claims management, and financial performance within the Last Mile network. This role identifies performance gaps, develops scalable solutions, and drives accountability to ensure sustainable corrective actions and improved service execution. The position partners with cross-functional teams to establish standardized operating practices, enhance customer experience, and optimize financial controls.

Responsibilities

Provide strategic leadership across operational performance, quality, and customer experience
Identify performance gaps and develop scalable solutions to drive accountability
Establish standardized operating processes and continuous-improvement initiatives