Director, Operations
SPS-North America(7 days ago)
About this role
The Client Director is accountable for the operational and financial health of high-visibility client accounts, acting as the primary liaison between the client and internal leadership. The role oversees multi-site operations and large employee organizations, ensuring client satisfaction, profitability, and alignment with company strategy.
Required Skills
- Client Management
- Account Management
- Vendor Negotiation
- P&L Management
- Team Leadership
- Multi-Site Management
- Project Management
- Strategic Planning
- Executive Communication
- Process Improvement
+2 more
Qualifications
- Bachelor's Degree
- 8-10+ Years Experience
About SPS-North America
spsglobal.comSPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.