Director, Organizational Change Management

ServiceNow

1 month ago

Remote

Full Time

Senior

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About this role

The Director of Organizational Change Management (OCM) at ServiceNow leads enterprise change initiatives to ensure successful adoption of new methodologies, tools, and ways of working for over 1,000 consultants globally. The role involves strategy design, team leadership, communications, training, impact measurement, and enabling leadership to foster effective change.

Skills

Qualifications

Prosci Change Management Certification (Practitioner minimum; Advanced preferred)

About ServiceNow

servicenow.com

ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.