Director - Patient Support Center Operations

The Director of Patient Support Center Operations leads a large dermatology group's patient communication department, overseeing voice, chat, and text interactions for a 150-person team. This strategic role focuses on building a strong team culture, optimizing patient experience, and leveraging existing AI and automation technologies to improve efficiency and service quality. The position requires managing outsourced partners, workforce planning, and continuous process improvement within a fast-paced, technology-driven environment.