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Director, Patient Support at Zócalo Health - ApplyBlast

Director, Patient Support

Zócalo Health

4 months ago

1.0 on Glassdoor

Remote

Full Time

Director

0 applicants

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About this role

The Director of Patient Support at Zócalo Health will lead and grow a distributed team responsible for patient engagement, retention, and scheduling across multiple channels. This role involves building systems, coaching staff to metrics, and collaborating with clinical, product, and operations teams to ensure a high-quality, culturally competent patient experience.

Responsibilities

Build and lead a distributed patient support team
Establish and monitor performance KPIs and workflows
Collaborate with clinical, product, and operations teams to improve patient experience

Skills

About Zócalo Health

zocalo.health

Headquarters

Seattle, Washington, United States

Company Size

11-50 employees

Founded

2021

View Profile

Zócalo Health is a primary care group dedicated to providing social and clinical care to Latino communities, combining in-person community engagement through promotoras de salud (community health workers) with virtual primary care and behavioral health services. Each member receives a dedicated care team that includes a local promotora, a virtual physician, and a virtual behavioral health specialist, delivering culturally and linguistically competent, whole-person care. Founded by Latinos for Latinos, Zócalo Health partners with health plans to reach complex, high-risk members and address medical, social, and mental health needs rooted in Latino culture and values.