Director, Private Client Experience & Standards

The Director, Private Client Experience & Standards will define and enforce unified service standards for Hagerty's Private Client division, ensuring a consistent and high-quality experience across all member touchpoints. This role involves developing training curricula, mapping the end-to-end member journey, and designing a tiered experience model to differentiate service delivery for high-net-worth collectors. The position requires collaborating with cross-functional teams to integrate Hagerty's broader ecosystem assets into the client experience.