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Director Product Management II at Fiserv - ApplyBlast

Director Product Management II

Fiserv

9 days ago

3.0 on Glassdoor

Omaha, Nebraska, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Director of Product Management II leads product strategy and development for Interactive Voice Response, Voice AI, and conversational automation within the Financial Solutions contact-center ecosystem. This role involves defining product roadmaps, managing the end-to-end product lifecycle, and collaborating with cross-functional teams to enhance automated and assisted servicing experiences. The position focuses on modernizing contact-center capabilities while balancing customer experience, operational performance, and risk controls.

Responsibilities

Define product vision and roadmap for Interactive Voice Response and Voice AI capabilities
Lead end-to-end product lifecycle from opportunity identification through continuous optimization
Partner with cross-functional teams to resolve delivery issues and manage dependencies

Skills

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.