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Director, Product Support at Genesys - ApplyBlast

Director, Product Support

Genesys

9 months ago

Manila, Philippines

Hybrid

Full Time

Director

0 applicants

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About this role

The Director, Product Support at Genesys is a senior leader responsible for shaping and overseeing the global product support organization that ensures reliable delivery of the Genesys Cloud platform. The role focuses on aligning support strategy with business objectives, driving customer value realization through AI and digital initiatives, and representing Product Support in executive and customer engagements. This position contributes to organizational planning, talent development, and operational excellence across global teams.

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.