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© All Rights Reserved. ApplyBlast.com
BNY
BNY is seeking a Director, Production Services Manager to oversee production stability, vendor management, and operational readiness for its contact center and AI automation platform. This leadership role involves managing a team responsible for IVR, telephony, workforce management, and speech analytics while serving as the senior escalation point for critical incidents. The position requires driving root cause analysis, production readiness for new platforms, and managing vendor relationships across various delivery models.
Headquarters
New York, New York, United States
Company Size
10001+ employees
Founded
1784
BNY (Bank of New York Mellon) is a global financial services platforms company at the heart of the world's capital markets, overseeing $59.4 trillion in assets under custody and/or administration. It delivers a broad range of solutions including custody and asset servicing, global payments and trade, liquidity and financing, collateral management, execution services, data and analytics, and digital assets infrastructure for institutions, asset managers, corporations, and individuals. BNY combines deep operational expertise with technology and innovation to help clients move, manage, and protect assets across markets and jurisdictions worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for BNY.
BNY didn’t post a salary, so this is our estimate from similar listings.
29% below the average for this role
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