Director, Professional Services
NICE(9 days ago)
About this role
Cognigy's Director of Professional Services will lead and establish the company's Americas Professional Services team, focusing on onboarding, implementation, and expansion of AI-driven solutions within a global market. The role emphasizes technical excellence, customer satisfaction, and driving strategic growth in the Conversational AI landscape.
Required Skills
- AI
- Leadership
- Customer Success
- Project Management
- Solution Architecture
- Data-Driven
- Communication
- Team Building
- Operational Excellence
- Cloud
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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