Director, QMS BPO, Quality Issue Escalation, Risk & Knowledge Management

The QMS Business Process Owner manages escalated GxP and Quality incidents end-to-end across global operations, ensuring regulatory compliance and patient safety in the pharmaceutical life sciences sector. This role involves leading root cause analysis, developing corrective and preventive actions, and maintaining incident management processes while collaborating with cross-functional stakeholders. The position also includes building knowledge management tools and reporting on key performance indicators to drive continuous improvement.