Director, Roadside Assistance

Under the direction of the Director, Roadside Assistance, this role manages the U-Haul Roadside Assistance Program and departmental personnel to provide prompt support to customers experiencing mechanical issues or service needs. The position is responsible for implementing and communicating programs, policies, and procedures to support Field Operations in delivering exceptional service to all U-Haul customers. The role involves overseeing daily operations, analyzing reports, and enforcing departmental standards.