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Director, Strategy & Change Enablement, CXAI at TELUS Digital - ApplyBlast

Director, Strategy & Change Enablement, CXAI

TELUS Digital

4 months ago

3.5 on Glassdoor

British Columbia

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Director, Strategy & Change Enablement at TELUS Digital, this role leads the enterprise-wide Customer Experience Artificial Intelligence (CXAI) transformation. The leader will architect strategic narratives, drive measurable outcomes through financial acumen, and build capabilities at scale across a global organization of 75,000 employees. This position sits at the intersection of vision and execution, requiring a bold thinker to translate strategy into tangible business results.

Responsibilities

Translate CXAI strategy into actionable narratives and executive stories
Drive measurable outcomes by connecting technology investments to key metrics
Own the end-to-end CXAI transformation roadmap and adoption milestones
Design leadership programs to shift culture and build AI-first capabilities
Manage direct budget ownership and make investment decisions alongside senior leadership

Skills

Qualifications

Bachelor's degree in Business, Economics, or related fieldMBA

About TELUS Digital

telusdigital.com

Headquarters

Vancouver, British Columbia, Canada

Company Size

10001+ employees

Founded

2005

View Profile

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.