Director, Support (Bengaluru)

This role embeds a Support Engineer within the Engineering department to resolve complex customer issues for both self-managed and SaaS instances of GitLab. The position involves deep technical troubleshooting using Linux administration and scripting, collaborating with product and development teams to fix bugs, and contributing directly to the codebase and documentation. Employees participate in on-call rotations and help shape product goals based on real-world customer feedback.