Director - Technical Support

As the Director of Technical Support Operations at Dexcom, you will own global operations execution for North American customers, ensuring stable, compliant, and cost-effective delivery across sites in the Philippines. This leadership role involves managing day-to-day performance, reliability, and predictability at scale while partnering with stakeholders to translate strategy into durable operational outcomes. You will be accountable for delivering KPIs, leading incident management, and driving workforce planning and capacity efficiency within a regulated medical device environment.