Director, Technology Operations

Walmart

2 months ago

3.5 on Glassdoor

Bentonville, AR

Onsite

Full Time

Director

0 applicants

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About this role

The Director, Technology Operations for CES leads the strategy and execution to reduce Average Handle Time (AHT) across tools, workflows, automation, and AI. This role acts as the single threaded business owner for AHT outcomes, aligning Operations, Product, Engineering, and Analytics to improve productivity, cost to serve, and platform scalability. It is a leadership position based in Bentonville, AR within Walmart.

Skills

Qualifications

Bachelor’s DegreeMaster’s Degree (Preferred)

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.