Director, Technology Service Management
Mastercard(15 days ago)
About this role
The Director of Technology Service Management at Mastercard oversees the performance and integrity of Real-Time Payments Infrastructure services across markets. The role emphasizes operational excellence, customer engagement, incident management, and continuous service improvement, ensuring the delivery of secure and reliable payments services.
Required Skills
- KPI
- SLAs
- Incident Management
- Customer Satisfaction
- Service Improvement
- Risk Management
- Real-Time Payments
- Stakeholder Management
- Monitoring
- Operational Excellence
About Mastercard
mastercard.ieWe connect and power an inclusive, digital economy that benefits people, businesses & governments worldwide by making transactions safe, simple & accessible.
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